Today the folks at DHS Infrastructure Security Compliance
Division (ISCD) updated the CFATS Knowledge
Center; revising two of the responses to Frequently Asked Questions (FAQ).
That FAQs that were updated were #1390 and #1647 (sorry, but there are no
permanent links to the FAQs).
The same change was made to both responses; the hours of
operation of the CFATS Help Desk were changed from 07:00 am to 07:00 pm to
08:30 am to 5:00 pm. There is no explanation given for the change in hours, but
it doesn’t take a genius to guess that it is a cost saving measure. We all hate
that something like this is necessary, but that is the type of action that the
Sequestration demands.
Having said that, I do think that it is sad that ISCD has
again made changes to a FAQ response (again a legitimate change) without
actually notifying anyone about the change. This is certainly a small thing (especially
since callers get a message providing the new hours when they call while the
Help Desk is closed), but it is part of a recent pattern of not communicating
with the regulated community.
We had begun to once again expect better of ISCD. Please don’t
make this a permanent part of the ISCD regulatory model.
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