Today the folks at DHS Infrastructure Security Compliance Division (ISCD) updated the CFATS Knowledge Center; revising two of the responses to Frequently Asked Questions (FAQ). That FAQs that were updated were #1390 and #1647 (sorry, but there are no permanent links to the FAQs).
The same change was made to both responses; the hours of operation of the CFATS Help Desk were changed from 07:00 am to 07:00 pm to 08:30 am to 5:00 pm. There is no explanation given for the change in hours, but it doesn’t take a genius to guess that it is a cost saving measure. We all hate that something like this is necessary, but that is the type of action that the Sequestration demands.
Having said that, I do think that it is sad that ISCD has again made changes to a FAQ response (again a legitimate change) without actually notifying anyone about the change. This is certainly a small thing (especially since callers get a message providing the new hours when they call while the Help Desk is closed), but it is part of a recent pattern of not communicating with the regulated community.
We had begun to once again expect better of ISCD. Please don’t make this a permanent part of the ISCD regulatory model.