Earlier this month I wrote a brief
blog post about a notice on the CFATS Knowledge Center that the Help Desk
email was changing. I mentioned that I had sent an email to the old Help Desk
email to see how long the old email address would be active. Today I got a
response that gave an indefinite answer to that question, but provided a little
more detail about why the change was necessary.
The CFATS Team email explained that: “DHS email addresses
now include a DHS-entity acronym immediately before ‘.dhs.gov’.” They then went on to explain that: “This
email address format integrates independent email systems established
throughout the Department and establishes the efficiencies of enterprise-wide
email.”
While the Department is updating their web sites to show the
new updated email address, the Department has taken measures to ensure that
even if the old address is used, for some reasonable length of time (apparently
not yet determined) the system will automatically forward the message to the
correct address.
Change is inevitable, especially in a conglomerated
organization like DHS. Appropriately planning for that change is unusual, even
if only in the little things.
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