Monday, July 12, 2010

Spam Filters

It looks like the folks at ISCD are going to be using the ‘Latest News’ section of the CFATS Knowledge Center as a general communications tool. That is a good thing; any additional communications tool just makes it more likely to get the message out. I would suggest that anyone associated with the CFATS program should make it a habit to periodically check this DHS web page. Today they added the following message:
“Helpful tip: Please be sure to check your spam/junk email filters for messages from DHS. Many messages sent by the Help Desk and CSAT are not getting to the user due to spam blocking software.”
Spam filters are certainly valuable tools, but you need to actively manage them so that they don’t cut off messages from. With all of the different programs and platforms that people use there is no ‘standard’ way of ensuring that the DHS messages get through. If you don’t know how to configure the settings for the system in use at your facility, contact your network administrator. NOTE to DHS: It might be helpful if you provided the standard email addresses used by the Help Desk and CSAT in this note. A number of spam filters work better if you authorize specific addresses.

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