Readers might remember that in a piece
I wrote yesterday about the Chemical Safety and Security listening sessions
I described my experience with the GovEvents.com web site that DHS is now using
for the registration for these listening sessions. I also sent off a quick
email to the site management and got a very nice reply back from Kerry Rea,
President GovEvents.com. Today, she also posted a very
nice response to my comments on the blog.
Apparently this web site was set up as a means for military,
government employees, and contractors to keep track of, and sign-up for,
on-line and face-to-face, training and policy discussions. I would assume that
Ms Rea’s company receives some sort of government compensation for this
service. For her sake I hope that it isn’t some sort of flat fee arrangement if
DHS is going to continue to expand their use of the service for public sign-ups
for meetings.
Ms. Rea did mention in her comments that under the current
set up, the best way to complete the registration process for the average
person would be to make the same selection that I did; ‘government
employee/military’.
BTW: I think Ms. Rea’s prompt response to my email and her
extra-step comment to my blog post are the sign of an individual (and company)
that understands the value of customer service. I suspect that her company will
go far.
Posts
No comments:
Post a Comment