Were they just told in training what they were required to do or were they required to demonstrate proficiency at the task? Is this a task that they perform frequently or is there a significant amount of time between the times the either repeat the task or are trained on the task and then required to execute the task? If the task is performed frequently, how often is their on-the-job performance of the task evaluated, either formally or informally? If the task is performed infrequently, do employees have a written checklist to follow in the execution of the task?Of course the question of how well the investigation is done will be determined in large part by how political the investigation becomes. The more it becomes about finding and punishing the person responsible that correcting the problem the less likely it will be that the real root cause of the problem will be found.
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