Yesterday the Chemical Safety and Hazard Investigation Board
published a
new document in its ongoing campaign to prevent combustible dust incidents. Not
only was the document ‘new’ in a timeliness sense, but it is a new format for
the CSB; a ‘Learning Review’ document.
Methodology
On October 24th, 2018 the CSB issued
a ‘call to action’ “to gather comments on the management and control of combustible
dust from companies, regulators, inspectors, safety training providers,
researchers, unions, and the workers affected by dust-related hazards.” As a
result, he CSB received comments from 57 different entities about the problems
and perceptions associated the combustible dust problem.
The results were provided to Dynamic Inquiry LLC for review.
That company used a relatively new investigation technique called a “learning
review” to analyze the responses. There is a brief discussion of that technique
here
and a paper on the topic here.
In short, the technique tries to avoid a linear assessment of ‘blame’, but
rather tries to determine:
• Why did it make sense for those
workers to do what they did at that time?
• Were their choices part of
otherwise normal operation?
• How can we change those processes
to make the facility safer?
In this case, instead of looking at the facts associated
with a single incident, Dynamic Inquiry took the comments from the 57 ‘call to
action’ responses as the database upon which they assessed the problem of how
to address the combustible dust problem.
Results
The Conclusion of the study determined that (pg 29):
“Replies from this voluntary
outreach revealed many industry assumptions and challenges and also offered
suggestions for improvement. Important and innovative topics emerged through
the sensemaking phase of the Learning Review.”
It went on to explain that what new information that various
parts of the study identified, including:
• Barriers to improvement explored
how individuals and organizations approach risk.
• Controls examined the efficacy of
traditional approaches to risk and hazard management. Reporting identified the
importance of creating psychological safety in the workforce to facilitate the
open sharing of information.
• Language and Communication
revealed that even the words used to describe combustible dust can introduce
vulnerabilities to the system and that effective communication within and
between facilities is essential for safe practices.
• Learning was shown to be a function
of the willingness to share information and change assumptions and was not
guaranteed through traditional training methods.
• Sharing information was found to
be the most desired and valued topic from respondents.
Commentary
Anyone looking to find concrete solutions to the combustible
dust problem at a given facility is not going to find a great deal of help in
this document. There is some information included in Appendix B that may be
helpful. Here the report takes quotes from the various responses and groups
them in categories like ‘awareness’ and ‘judgement & experience’. Anyone
that has perused industry responses to requests for information will realize
that this categorization of comments is very helpful for analysis, but finding
useable brilliant nuggets of information in those comments is very unlikely.
This is my first exposure to a ‘learning review’ type assessment
and I am not sure that it is really the most appropriate way of reviewing this
type of data. The ‘facts’ being used here are not necessarily factual and are certainly
clouded by the agendas of the individual commentators. It would be interesting
to see a parallel chemical incident investigation done using the standard CSB
investigative techniques and this learning review and to compare the
recommendations that came out of each. I think that this would be very
informative.
One question here; how much is the issuance of this ‘new’
type report being governed by the lack of governance at the CSB? The question
is not meant to be malicious or casting aspersions at anyone at the CSB, but
the CSB board only has one member. As such the agency is not legally able to
reach conclusions about incidents or make recommendations to improve industry
safety. How much of the issuance of this report is about the CSB remaining
influential while legally impotent? There is nothing the CSB can do about their
lack of a quorum; that is the President’s fault.